About
Who We Are
We are Nia Healthcare Solutions.
We ensure Africa’s health through supporting Healthcare Service Providers in Africa to deliver a high-quality of care, reliably. This is through better service to patients, improving quality and safety and ensuring achieved business growth. We understand that the healthcare system in Africa is complex and changes rapidly.
In this regard, we offer a range of performance improvement and Quality assurance advisory products to meet the diverse needs of healthcare organizations at every stage of their journey.
Our Core Purpose, Vision, and Mission
Compassionate healthcare experience for those who give and receive care in Africa.
Creating meaningful, inclusive spaces for compassionate experiences for those who give and receive care in Africa.
Our Core purpose at Nia, is to strengthen Africa’s healthcare system by supporting healthcare professionals to
bridge the gap between policy and practice.
What We do
We are huge advocates of creating meaningful, compassionate work spaces in healthcare. We therefore provide healthcare organizations in Africa with advisory services, training, education and support to improve different aspects of healthcare service delivery.
We empower healthcare professionals to deliver COMPASSIONATE high quality patient care that meets the current healthcare industry demands with EASE.
We believe in the Human aspect of patient care and therefore each of our courses has modules focused on promoting mindfulness, compassion and Empathy.
Systems Health Checks
Assessment of the hospital/clinic quality management system that provides facility owners with a plan for improvement of compliance and accreditation.
Patients’ Experience Enhancement
Mapping the patient’s journey through an assessment and improvement plan focused on patient journey within the facility from onboarding, facility experience and post-consultation engagement
Health Facility Quality Review
Assessment of facility service delivery processes and outcomes guided by key quality indicators that provides healthcare organizations with a strategy to reliably improve performance with focus on quality of care and patient and staff experience, and facility readiness
Our People
Fostering Collaborative Innovation and Patient-Centric Care for Optimal Health Outcomes
Irene Ogongo
PRINCIPAL ADVISOR
Irene Ogongo is a Quality Improvement coach
and a licensed nurse. She is in charge of the
advisory, quality management and training
engagements across the business. She spearheads the development of processes and
project designs.
In the last 17 years she has worked with
non-governmental organizations, levels 1-5
Hospitals and Ministries of health in both Eastern
and Western Africa including Kenya, Rwanda,
Ghana, Sierra Leone, Nigeria and Liberia to
establish standards in different health departments at both county and national level through
training and coaching.
After seeing the transformation in care delivery,
Irene strongly believes that presence of standards and an inclusive work space empowers
staff to provide meaningful high-quality care
Fenny Kenyanito
Quality Improvement Specialist
Fenny Kenyanito, our operations lead, is a
healthcare professional with over 13 years
of lived experience in developing and
executing healthcare support systems.
With a background in healthcare financing,
Fenny brings onboard expertise in revenue
management, healthcare growth models
as well as healthcare facility operational
expediency.
She supports healthcare organisations in
improving their processes to maximise
profits and minimize losses by leveraging on
the art of healthcare provision on top of the
technical (science) side.
At Nia, She’s in charge of coordinating the
day to day activities of the organization.
We also work with an established multidisciplinary network of consultants with vast experience in healthcare improvement.
Our Happy Clients!
Our Expertise
Key Metrics
* Orientation and induction of staff on required standards and excellent patient experience
*Low Staff turnover, and improved staff retention mechanisms and structures
*Standardized service provision through development and implementation of SOPs
*Improved Revenue ourcomesand profitability in general
Key Metrics
* Establishment of patient experience and retention programs
*Establishment of Infection prevention and control systems
*Technical support with a focus on prevention and control
for 21 facilities (Levels 5 and 6) in East Africa